The InfoReady Story
From the start, InfoReady’s approach to software was innovative. We were determined to differentiate ourselves from other software solutions that weren’t really working for higher education.
We build software that is:
Fast to start
Launch in days, not in weeks or months.
Easy to use
Non-technical staff can be productive quickly.
A must have
We will never be shelfware.
Supported by a stellar team
We focus on delighting clients every time.
In 2012, our founder and CEO was invited to submit a proposal for a software solution that would enable the University of Michigan Medical School to manage their internal review processes. Their existing workflow involved a significant effort by staff - using paper forms, emails, and spreadsheets. This led to slow turnaround times and missed opportunities. They urgently needed a solution. After successfully completing the project, the InfoReady team realized: if one of the largest research universities in the nation was using cobbled-together tools to select winning proposals that involved millions of dollars in grants, then the entire world of higher ed likely faced a similar challenge. Our survey of the broader market proved that we were right: there was no other existing software solution designed to meet the specific needs of higher education institutions.
Understanding this was a niche market, InfoReady faced a decision. Should we pursue a market that we understood to be a market with high expectations, a market that moved very deliberately? The answer was a resounding "Yes"! Everyone in the company, from interns to the CEO, knew we would be making the work of universities easier. The InfoReady team was motivated by the gratitude we received from our clients for the transformational solution we were providing.
This led to the founding of the InfoReady platform for the higher-ed market. While the software was originally built for administrative teams to review and select grant applications, InfoReady was so flexible and easy to use that universities started stretching the boundaries of our software. We soon found them using it for dozens of different selection, approval, and form processes.
Since then, InfoReady has grown substantially and is now used worldwide to solve scores of different problems. We now serve over 200 clients, representing half of America’s largest research universities, and many state universities and small colleges - both nationally and internationally. We also work with medical institutions, foundations, corporations, and government agencies.
Why InfoReady?
The name “InfoReady” conveys the ethos of our product -
to collect information quickly and get it ready for
immediate decisions.
Three Principles Guide InfoReady's Growth
1
Entrepreneurial mindset with a customer focus. We develop innovative software to make our clients’ work easier and more efficient. We change how work gets done. We are constantly on the lookout for new ways to help our clients do that.
2
Strong client relationships don’t happen by accident. We partner with our clients. When they call or email us, they get a real person responding, usually within the hour. It is our business to make our clients successful, which means helping them use our software to the fullest. That’s why nearly 100% of our clients renew their InfoReady licenses year after year.
3
Delight every customer through active listening. We listen to customer feedback, from clients large and small. We listen and learn so we can delight our clients. Delighting every client goes beyond making them feel good. It involves effectively managing expectations through active listening and active dialog focused on solving problems and resulting in desired outcomes.
Our cohesive team and positive culture are the foundations of our growth. We live out our principles every day, and we support each other as we do it. Our team works together to make our clients happy and solve their problems.
Two articles written by our CEO provide some insight into our strong, positive culture.
-
How InfoReady Overcame Obstacles During a Pandemic with Grit and Grace
-
How Organizational Emotional Intelligence Led to Near 100% Customer Retention
InfoReady is privately-held and headquartered in Ann Arbor, Michigan. In addition to earning near 100% client retention, InfoReady has also been recognized as one of America’s fastest growing companies by Inc. magazine.
Our Product Vision Drives High Customer Retention
InfoReady is the simplest and most powerful workflow solution for the world of higher education. We are inspired by the greater purpose of the work our software facilitates every day. When our tools eliminate or reduce manual tasks, administrators can spend their time with researchers looking for cures for terrible diseases, assist faculty tackling significant problems, and help young people reach their dreams. We take care of tedious tasks so our clients can focus on transformational changes.
InfoReady is an enterprise SaaS platform that brings all the information needed to make a decision into one web-based portal. Administrators, applicants, and reviewers all work in the same system, so processes are fast and reliable. It can facilitate each customer’s processes, which is why our software is easy to learn and use.
Life before InfoReady was filled with scattered information, copious emails, tedious tracking, and long spreadsheets. Life with InfoReady is radically different.