• jhudgins8

How InfoReady's Customer Feedback has Shaped Our Organization

As Carlos mentions in a previous post, we put great value in the feedback we receive from our customers. Recently, we have developed a forum that we call the InfoReady Product Roundtable, where administrators may provide feedback and share ideas directly with InfoReady. At these virtual roundtables, we will present design mock-ups, product concepts, and beta implementations to gather feedback.

The voice of the customer plays an integral role in helping InfoReady become the successful company it is today. Our goal and philosophy are centered around delivering the best product to our customers, and the best way to do that is to converse with them as often as possible!

"We are always listening!"

Customer feedback is currently gathered through various sources including direct conversations with client services, our support team, our account management teams, as well as conferences, webinars, client visits, and more. We are always listening! Our customer suggestions have directly resulted in numerous features, including:

  • Tables of contents when exporting applications as PDFs

  • Administrators being able to create their own instructions per routing step

  • Accepting applications without automatically sending a notification

  • Internal administrator notes for applications

  • Much more

Each idea is brought up during our development meetings, and our support teams thoroughly describe each request to our teams and project leaders. Although we can’t always develop all of our customers’ ideas, they still play a large role in guiding our development direction. The InfoReady Product Roundtable is strictly a volunteer group, so no need to worry if you are ever unable to attend a session. If you are interested in joining the InfoReady Product Roundtable, or would like to learn more, please contact our support team. We will reach out to the Roundtable group with more details in the coming weeks.

A sincere thank-you to all of our customers for all of the brilliant and wonderful insights. Your voice is what shapes our company, strategy, and products.