SUPPORT

InfoReady

Your success is our passion.

Second-to-None Support

We provide our clients with instantaneous online support, as well as a comprehensive portal packed with video training, best-practices, and various self-service resources.

Our support team is comprised of higher-education experts who are passionate about making our customers as successful as they can be.

Because of these values, we’ve been able to keep our retention rate at almost 100% since the day we were founded.

InfoReady's
Customer Focus

InfoReady’s goal is to make our customers successful. We involve our customers in the product life cycle and communicate openly on numerous channels including user groups, direct support calls, and product webinars. Our product development has a customer-focused approach, always taking the path that will provide the most value to our clients:

 

When our clients succeed, we succeed.

"The service team at InfoReady is top-notch. They are the gold standard to which I compare all other companies.
 
Lisa Youngentob | Director of Research Development

InfoReady's Customer Referral Program

InfoReady is excited to be growing. If you know another college or university who might want to take a look at our platform, your institution can earn a discount for making an introduction.

Click here for details...

For all support-related inquiries...

Please submit a ticket or contact our support team at

(734) 929-0010, ext. 256

Our direct email address is:

support@inforeadycorp.com

Thank you!

-InfoReady Support Team

Resources for Our Customers

Toolkit: Engagement Hub Best Practices Toolkit

How South Alabama Doubled the Number of Its Internal Grant Applications

How University of Michigan Maximizes K-12 Outreach

University of Iowa - Managing Internal Grants for Humanities

 

Self-Evaluation: Determining When A Process Should Be Automated

 

Whitepaper: Enhancing Research Competitions

 

Whitepaper: Buy or Build?

The InfoReady Blog

 

Making Great Even Better: The InfoReady – Cayuse SP Integration

Automating Clinical Translational Science Research for Speed, Efficiency, & Accuracy: The University of Michigan MICHR Story

Why Penn State University Upgraded to the InfoReady Platinum Package

InfoReady Moving Toward the Research Dream -Thoughts from Appalachian State University’s Katie Howard

Setting the Groundwork for Space Flight in Nebraska

How Texas Tech’s Office of Outreach and Engagement Unites Campus and Community with the InfoReady Engagement Hub

How Texas Tech Maximizes Non-STEM Research Success with InfoReady

How the InfoReady Platform Helped UMass Lowell Put Urgent COVID Research on Warp Speed and Safely Manage Lab and Campus Reentry

Expediting COVID Research Solutions by Stimulating and Automating Cross-Discipline Collaboration: The University of Chicago Approach

Learn It, Teach It, Share It, and Innovate: The George Washington University InfoReady Story

Moving from Research Award Success to Sustainable and Enhanced Success

Doubling Research Competitions at LSU

Administrating Liberal Arts Research at the University of Minnesota

Why InfoReady’s Progress Report Functionality Matters